Frequently Asked Questions
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Find answers to our most common questions below. If you need further assistance, our customer care team is just a message away.
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FAQ
Shipping & Delivery
How long does shipping take?
How long does shipping take?
All orders are processed within 1–2 business days. Once shipped, the estimated delivery time is 5–12 business days, depending on your location. You will receive a tracking number as soon as your package leaves our warehouse.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping is free for all orders.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
If you need to update your shipping address, please contact our support team per E-Mail within 12 hours of placing your order. After this window, your order may already be processed for dispatch and we cannot guarantee an address change.
Is my package insured?
Is my package insured?
Yes, every parcel we send is shipped with coverage against loss, theft, or damage during transit to ensure your peace of mind.
FAQ
Returns & Refunds
What is your return policy?
What is your return policy?
We offer a 30-Day Return Policy. If you are not completely satisfied with your purchase, you can return any unused item in its original condition and packaging within 30 days of delivery.
How do I start a return?
How do I start a return?
To initiate a return, simply email our customer care team with your order number and the reason for your return. We will guide you through the process step by step.
What if my item arrives damaged?
What if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged or defective, please contact us immediately. We will quickly arrange a replacement or refund for you.
FAQ
Product & Everyday Use
Are the Bottles TSA-friendly and suitable for carry-on luggage?
Are the Bottles TSA-friendly and suitable for carry-on luggage?
Yes, absolutely. The TravelFlow system is specifically designed to be TSA-compliant. The inner containers meet standard flight regulations, making it the perfect leakproof companion for your hand luggage, gym bag, or weekend trip.
How do I clean the Dispenser?
How do I clean the Dispenser?
Our system is designed for effortless maintenance. Simply remove the inner refillable containers, rinse them with warm water and a mild soap, and let them air dry before refilling them with your favorite skincare, shampoo, or lotion.
Are your products suitable for sensitive skin routines?
Are your products suitable for sensitive skin routines?
Yes. The materials used in Products are high-quality, BPA-free, and safe for all standard lotions, cleansers, and serums you use in your daily wellness routine.
FAQ
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure, encrypted checkout system.
I didn't receive an order confirmation email. What should I do?
I didn't receive an order confirmation email. What should I do?
Order confirmations are sent automatically immediately after purchase. If you don't see it in your inbox, please check your spam or junk folder. If you still cannot find it, reach out to us and we will resend it to you.
Still need help?
Can't find the answer you're looking for? We would love to hear from you. Email us at support@melokiss.com or use our Contact Form. Our team typically responds within 24–48 business hours.
How to reach us
Email Support:
support@melokiss.com
We aim to respond to all inquiries within 24–48 business hours.
Phone Support:
+19295833807
Available Monday to Friday, 9:00 AM – 5:00 PM .
MELOKISS
I&P GROUP INTERNATIONAL LIMITED
RM03, 24/F, Ho King Commercial Centre
2-16 FAYUEN STREET
MONG KOK HONG KONG
Registration: 79816652