Last updated: [April 1, 2026]

This Privacy Policy describes how melokiss.com, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.melokiss.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services:

• Contact details – including your name, address, phone number, and email.
• Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information – including your username, password, and other security information.
• Customer support information – including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, including device information, browser information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf:

• E-commerce Platforms: Companies who support our Site and Services, such as Shopify.
• Payment Processors: Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
• Tracking Technologies: When you visit our Site or interact with our advertisements, we or third parties we work with may automatically collect certain information using pixels, web beacons, and cookies.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, arranging shipping, and managing returns.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing emails and showing you advertisements. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest according to Art. 6 (1) (f) GDPR or your explicit consent.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see: https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

• Vendors and Service Providers: who perform services on our behalf (e.g., IT management, payment processing, fulfillment, and shipping).
• Business and Marketing Partners: to provide services and advertise to you (e.g., Google, Meta).
• Legal Obligations: to comply with applicable legal obligations, respond to search warrants, enforce our terms of service, and protect our rights.

Third Party Websites and Links

Our Site may provide links to websites operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

Your Rights

Depending on where you live (e.g., within the EEA/UK), you may have the following rights:

• Right to Access / Know: Request access to personal information we hold about you.
• Right to Delete: Request that we delete personal information we maintain about you.
• Right to Correct: Request that we correct inaccurate personal information.
• Right of Portability: Receive a copy of your personal information to transfer to a third party.
• Restriction & Objection: Ask us to stop or restrict processing, or opt-out of targeted advertising.

You may exercise any of these rights by contacting us using the contact details provided below.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

MELOKISS
I&P GROUP INTERNATIONAL LIMITED
RM03, 24/F, Ho King Commercial Centre
2-16 FAYUEN STREET
MONG KOK HONG KONG

Website: melokiss.com
Email: support@melokiss.com