Frequently Asked Questions

The currently available payment methods are displayed during checkout. Availability may depend on your country, device, currency and payment provider.

Please complete payment only through the secure checkout. Never send complete payment card details by email or through our contact form.

Melokiss products are sold as one-time purchases. We do not currently offer subscriptions, memberships or recurring billing for products purchased through the Melokiss store.

Yes. Before payment, checkout displays the product subtotal, applied discounts, free standard shipping, applicable taxes and the final order total.

Please review your products, quantities, address and total before confirming the purchase.

After a successful purchase, an order confirmation is sent to the email address entered during checkout.

Check your spam or junk folder if the confirmation does not appear in your inbox.

Contact us as soon as possible and include your order number. We will try to assist before processing or dispatch begins, but changes and cancellations cannot be guaranteed once an order has entered fulfilment.

Payments may be declined because of incorrect billing information, insufficient funds, card restrictions or a security check by the bank or payment provider.

Melokiss generally cannot view the exact decline reason. Please verify your information or contact your bank.

Enter a valid discount code in the designated checkout field. The discount must appear in the order summary before payment to apply to your purchase.

Promotions may have expiry dates, minimum order values or product restrictions and may not always be combined.

We offer free standard shipping to all countries and regions currently available for selection during checkout.

Please review our Shipping Policy for additional information.

Standard shipping is free for all destinations currently available for selection during checkout.

We do not offer paid express shipping, priority processing or additional handling services.

Orders are normally processed within 1–2 business days. Standard transit normally takes 5–8 business days after dispatch, for an estimated total of 7–10 business days.

Carrier delays, customs processing, holidays or events outside our direct control may affect delivery.

Each dispatched order includes tracking details, which are sent by email after the parcel leaves our fulfilment facility.

Tracking may take up to 48 hours to become active after the carrier receives and scans the parcel.

Contact us immediately with your order number and the correct address. An update may be possible before fulfilment but cannot be guaranteed after processing or dispatch begins.

Review the tracking information and estimated delivery window first. If the estimate has passed without a relevant update, contact us with your order number.

Depending on the destination, local authorities may apply import taxes, duties or handling charges.

Please review the Shipping Policy and any local import requirements before placing an international order.

Eligible unused items may be returned within 30 days of delivery, subject to the conditions stated in our Refund Policy.

Please review the complete policy before requesting a return.

Contact support@melokiss.com with your order number, the item you wish to return and a brief description of your request.

A reason is optional when exercising a statutory withdrawal right. Wait for return instructions before sending the product. Our registered office is not the designated returns facility.

Unless the product is faulty, damaged or incorrect, it should be unused, clean and returned with its original components, accessories, instructions and packaging.

Items showing wear, stains, odours, damage or substantial use may not qualify for a full refund.

Customers pay return shipping for voluntary change-of-mind returns unless applicable law requires otherwise.

Melokiss covers reasonable return costs for confirmed damaged, defective, incomplete or incorrect products.

We aim to initiate approved refunds within 10 business days after the returned product has been received and reviewed.

Refunds are issued to the original payment method. The time needed to appear depends on your bank or payment provider.

Contact us as soon as possible with your order number, a clear description and photographs of the product, packaging and shipping label.

Keep the product and packaging until we have reviewed the information and provided the next steps.

Melokiss offers compact tools for home strength training, Pilates, yoga, mobility, recovery and workout organization.

Available dimensions, materials, colours, included items and care information are shown on each product page where applicable.

Details vary by product. Review the page before ordering and contact us if information relevant to your purchase is missing.

Package contents are listed in the product description. Products or accessories shown for styling or demonstration are not included unless specifically listed.

We aim to represent colours accurately. Minor differences can occur because of photography, lighting and individual screen settings.

Unless a product page clearly states otherwise, Melokiss products are intended for general fitness, movement and lifestyle use.

They are not intended to diagnose, treat, prevent or cure a medical condition.

Review the product information before use. Use the product on an appropriate, stable and dry surface and begin with controlled movements within your current ability.

Inspect the product before each session and stop using it if it appears damaged, unstable or does not function as intended.

Stop the exercise and do not continue through sharp, unusual or increasing pain.

Seek advice from a qualified healthcare or fitness professional where appropriate. General product information does not replace personalized professional advice.

Follow the care information on the relevant product page. Where appropriate, use a soft damp cloth, allow the item to dry fully and store it in a clean, dry place.

Avoid excessive heat, harsh chemicals and sharp objects unless the product instructions state otherwise.

Contact us through the Contact page or by email at support@melokiss.com .

Telephone support is available at +1 929 583 3807.

Telephone support is available Monday to Friday, 9:00 AM to 5:00 PM Hong Kong Time (UTC+8).

We aim to respond to email enquiries within one to two business days.

Include your name, order number, the email address used during checkout and a clear description of the issue.

For damaged, incorrect or faulty products, include clear photographs where possible. Never include passwords or complete payment card information.

Personal information may be processed to manage orders, arrange delivery, provide support, prevent fraud and meet applicable legal obligations.

Please review our Privacy Policy for complete information.

Melokiss is operated by:

No. This FAQ provides a general summary. The complete store policies contain the detailed conditions that apply.