Last updated: [April 1, 2026]

At MELOKISS, we aim to make shipping simple, transparent, and reliable. Please review the information below before placing your order.

Order Processing

All orders are processed within 1–2 business days after your order is placed.
Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated shipping time is 7-10 business days, depending on your location and local carrier operations.

Please note that shipping times are estimates only and may be affected by factors outside our control, including:

• customs processing
• carrier delays
• weather disruptions
• peak holiday periods
• high order volume

Shipping Fees

We offer the following shipping options:

• Standard Shipping: Free worldwide shipping
• Priority Processing Shipping: $3.95

Shipping charges are displayed at checkout before you complete your order.

Shipping Destinations

We currently ship worldwide.

Please note that delivery availability may vary depending on your country, region, or local shipping restrictions. In certain cases, we may be unable to ship to specific destinations.

Tracking Information

If tracking is available for your order, you will receive a tracking number by email once your order has been shipped.

Please allow a short period for tracking updates to appear after dispatch, as carrier systems may require time to update.

Insured Shipments

All parcels are shipped with coverage against loss, theft, or damage during transit, subject to carrier review and claim verification.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can review the issue and assist you.

Address Changes

If you need to change your delivery address, please contact us within 12 hours of placing your order.

After this period, we cannot guarantee that address changes can be made successfully, because orders may already be processed or transferred for shipment.

Customs, Duties, and Delays

For international orders, customs clearance may cause delays beyond the estimated shipping window.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and accurate before submitting your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

Contact

If you have any questions about shipping or delivery, please contact us:

E-Mail: support@melokiss.com

MELOKISS
I&P GROUP INTERNATIONAL LIMITED
RM03, 24/F, Ho King Commercial Centre
2-16 FAYUEN STREET
MONG KOK HONG KONG

We aim to respond to all shipping-related inquiries within 24–48 business hours.